Meet the Team

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Whether you’re buying your first home, forever home, self-employed loan, or looking to refinance , the experienced mortgage brokers at North Brisbane Home Loans can help you achieve your financial dreams.

At North Brisbane Home Loans, our award winning team strongly believe that loan products should be clear to understand, easy to access, and provide you with peace of mind.

Fostering long-term relationships with our clients is at the heart of everything we do. We’ll put ourselves in your shoes and put your best interests first, not the banks’.

We will work hand in hand with you, every step of the way to help you secure a loan solution best suited to your circumstances.

Call Us (07) 3889 9719

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Patrick Cranshaw

Certified Mortgage Professional
Phone: 07 3889 9719

“My purpose is to help people succeed. This is what drives me.”

Patrick has been a Certified Mortgage Professional for more than 16 years and founded North Brisbane Home Loans in 2002.

Patrick got his start with the ANZ Bank in New Zealand, and worked as a ‘Bank Johnny’ for more than 16 years. Moving to Brisbane in 2000, Patrick went on to lead the QLD market of a home loan agency, before assisting in the setup of the Remax Real Estate Finance division and practicing as a broker.

Recognising a need in the market for a local, trustworthy and community-oriented brokerage service in Brisbane, Patrick took the plunge and established North Brisbane Home Loans. Patrick has fostered strong relationships with a huge range of financial lenders, and specialises in educating and helping clients get a better deal. As well as introducing them to valued partners to help them in other areas.

Patrick’s proudest achievement in life is undeniably his five beautiful children, however he is also very proud of the contribution North Brisbane Home Loans has made to the mortgage broking industry and the local community as a whole.

North Brisbane Home Loans has helped its clients secure more than $350 million in approved loans, and was shortlisted as a finalist for Best Community Engagement and Best Customer Service in the 2016 Better Business Awards , Australia’s top industry awards. And more recently in 2017 and 2018 finalists for Customer Service, Best Marketing and Best Loan Administrator (Debbie Hays).

Debbie Hays

Client Services Manager / Certified Mortgage Professional
Phone: 0415 066 865

“I love being in an industry where I can help people achieve home ownership in a stress-free environment. And like I say; you’re not buying a bag of chips… you’re buying a home – so you need to make the right choice – which is what we offer”

Debbie holds a Diploma of Financial Services Mortgage Broking, Commissioner for Declarations and is a Certified Mortgage Professional with North Brisbane Home Loans.

Debbie began her career in finance as a Customer Service Officer with Westpac, ANZ and then progressed her career to the Mortgage Broking Industry back in 2009 with North Brisbane Home Loans. Debbie is a full member of the MFAA and can liaise with multiple lenders to find a loan tailored to your circumstances and objectives.

Debbie is passionate about providing clients with a high level of customer support enabling them to achieve a greater understanding of the home loan process and confidence to achieve their financial goals. Debbie has been shortlisted as a finalist in our industry Excellence Awards for best Loan Administrator for 2018 – which is an outstanding achievement and well deserved.

Debbie has a wealth of experience in the finance industry and prides herself on assisting clients of North Brisbane Home Loans with a superior level of service from initial contact and beyond.

While Debbie isn’t glued to a computer screen, she spends her time playing golf (trying to stay out of the bunkers!), spending time with family and friends and travelling.

Di Cranshaw

Client Concierge & Care
Phone: 0400 442 300

“I consider each customer as a family member who deserves nothing but the best service”

Di holds a Certificate IV in Accounting and Mortgage Broking.

With more than 35 years of experience in the finance and service industries, Di has held a variety of client service and management roles within Westpac, ANZ, Wizard Home Loans, Pickles Auctions and DCS Group.

Di is passionate about her family and nurturing everyone within it to their full potential.

She loves educating and sharing her life experiences and making sure everyone she meets is treated fairly and equitable. She is committed to excellent customer service and anything that centers around providing that to clients which means often going the extra mile as required.

To find out more about us click here!

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